CHARITY CANVAS

Picture A Better Future

SHIPPING & Returns

 
 

Your privacy is very important Us

 

GENERAL INFORMATION
All Charity Canvas products are subject to availability. While every effort will be made to display accurate stock information, there may be times where stock is depleted after an order has been purchased.

We reserve the right to limit purchase quantities, supply only one part of an order or to divide orders for delivery.

Any items, prices, and services featured on Charity-Canvas.com are subject to change at any time and without notice.

All product descriptions and specifications are approximate and provided for your convenience only.

 

RATES
Prices displayed on the Charity Canvas website are quoted in US Dollars. While we do our best to ensure that all prices are accurate, errors may occur. Should there be a pricing error for your order, we will give you the options of reconfirming your order at the correct price or canceling the order. If we are unable to contact you, we will consider the order cancelled.

Charity Canvas accepts Visa, MasterCard, American Express,  and Discover. Your credit or debit card will be charged upon order confirmation.

Charity Canvas offers USPS shipping at rates depending on your order size and geographic location. 

 

SALES TAX
Tax will only be charged on orders being shipped within New York state, appropriate to the zip code of your shipping address.

 

SHIPPING + DELIVERY
At this time we do not offer overnight orders to receive a Charity Canvas by the next business day.

Charity Canvas orders generally ship within 2-3 business days. Delivery times are provided solely as guidelines and are subject to change at any time.

If you wish to cancel or modify your order, please email info@charity-canvas.com as soon as possible. We will make every effort to accommodate your request. However, once an order has been processed by our warehouse, we are unable to make any changes.

Charity Canvas cannot ship to P.O. Boxes at this time. Please refer to Charity Canvas’s return policy below if you wish to change an order after it has been processed.

If you are not completely satisfied with your Charity Canvas online purchase, you can send it back to us for an exchange or partial refund of 50% of the original purchase price. The other 50% of the purchase price is donated to charity immediately after the sale and is not refundable to the customer.

All merchandise returned must be undamaged, unused, with the cellophane and packaging intact.

Returns must be postmarked within 10 days of the original ship date and should be sent prepaid. We will not accept CODs.

We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not
responsible for missing packages.

Exchanges/Refunds are processed within 10 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed.

In case merchandise is not available for exchange, you will be reimbursed 50% of the purchase price.

We will refund your credit card 50% of the purchase price of the merchandise minus shipping costs. We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.

We have the right to deny credits if the merchandise returned does not meet our return policy requirements.

 

RETURN + EXCHANGE PROCEDURE
1.Before sending out your return / exchange package, please email info@charity-canvas.com and include the following information:
Subject: RA# Request
Name:
Phone:
Order #:
Style(s):
Return or Exchange:
Reason:

 

2. Your Return Authorization number (RA#) will be emailed to you once we process your request; please allow up to 72 hours for processing. All requests for RA numbers must be made via email.

. Your item must be returned within 5 days of receiving your RA number.

4. Print your confirmation email and include it with your package.

5. Pack and securely seal the merchandise in the original package if possible. Please write your # very visibly on the outside of the package.

6. Returns will not be accepted without an RA# from Charity Canvas

7. Address the package to:

 

Charity Canvas (Return/Exchange)
137 Montague Street, Suite 139

Brooklyn, NY 11201